At OON Clothing, we take pride in the quality of our knitwear. If you are not completely satisfied with your purchase, this policy explains how returns and refunds are handled.
1. Returns Eligibility
You have the right to return items within 14 days of receiving your order, in accordance with UK consumer law.
To be eligible for a return:
- Items must be unworn, unwashed, and unused
- Items must be in their original condition with all tags attached
- Items must be returned in original packaging where possible
We reserve the right to refuse returns that do not meet these conditions.
2. Non-Returnable Items
The following items cannot be returned unless faulty:
- Sale or discounted items
- Items marked as non-returnable
- Items damaged due to improper care or wear
3. How to Return an Item
To request a return, please contact us at:
Email: [email protected]
Include your order number and reason for return. We will provide return instructions.
4. Return Shipping
- Customers are responsible for return shipping costs unless the item is faulty or incorrect
- We recommend using a tracked delivery service, as we cannot be responsible for lost returns
5. Refunds
Once we receive and inspect your return:
- Refunds will be processed within 7 working days
- Refunds will be issued to the original payment method
- Original shipping charges are non-refundable
You will receive a confirmation email once your refund has been processed.
6. Exchanges
If you would like to exchange an item for a different size or colour, please contact us at [email protected] Exchanges are subject to availability.
7. Faulty or Incorrect Items
If you receive an item that is faulty or incorrect:
- Please notify us within 48 hours of delivery
- Provide clear photos where possible
We will arrange a replacement or full refund, including return shipping costs.
8. Your Statutory Rights
This policy does not affect your statutory rights under UK consumer law.
9. Contact Us
For any questions regarding returns or refunds, please contact:
OON Clothing
Email: [email protected]