At OON Clothing, we aim to deliver your knitwear safely and promptly. This policy outlines how orders are processed, shipped, and delivered.
1. Order Processing
- Orders are processed within 1–3 working days
- Orders placed on weekends or public holidays will be processed on the next working day
- You will receive a confirmation email once your order has been dispatched
2. Shipping Locations
We currently ship:
- Within the United Kingdom
- To selected international destinations
If your location is not available at checkout, please contact us at [email protected]
3. Delivery Times
Estimated delivery times are as follows:
UK Orders
- Standard Delivery: 2–5 working days
International Orders
- Delivery times vary depending on destination and customs processing
- International orders may be subject to import duties or taxes, which are the responsibility of the customer
Delivery times are estimates and not guaranteed.
4. Shipping Costs
- Shipping costs are calculated at checkout
- Any applicable charges will be clearly displayed before payment is completed
5. Delays
While we do our best to meet delivery estimates, delays may occur due to:
- Courier service disruptions
- Weather conditions
- Customs clearance (for international orders)
- Events beyond our control
OON Clothing is not responsible for delays caused by third-party couriers.
6. Incorrect Address
Please ensure all delivery details are correct at checkout.
We cannot be held responsible for orders delayed or lost due to incorrect or incomplete addresses provided by the customer.
7. Lost or Missing Orders
If your order has not arrived within the estimated delivery time:
- Please contact us at [email protected]
- Include your order number and delivery details
We will investigate the issue and assist where possible.
8. Contact Us
If you have any questions about shipping or delivery, please contact:
OON Clothing
Email: [email protected]